Description : Client Solutions Specialist-2. Company : TIAA. Location : Lewisville, TX
This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.
This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.
The anticipated term of this engagement will be 8 months. This term could be extended based on company business needs.
TIAA has entered into a definitive agreement to sell TIAA Bank to new investors with extensive experience in financial services, as part of the company’s strategy to refocus on its core retirement business and Nuveen, the company’s asset manager. When the transaction is complete, in 2023, TIAA will retain a non-controlling stake in the bank, demonstrating the company’s confidence in the bank’s future success
CW-Customer Service Specialist II
The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties
- Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
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Provides outstanding customer service to ensure service levels are achieved and exceeded. -
Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). -
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. -
Refers customers to published materials, secondary sources, or more senior staff. -
Documents customer feedback and complaints.
- High School Preferred
- No Experience Required
- Physical Requirements: Sedentary Work
Career Level
2IC
Start Date: 24-Jul-2023 End Date: 18-Apr-2024 Travel Required: No Base Pay Range: $23.96/hr. - $26.06/hr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. _____________________________________________________________________________________________________ Equal Opportunity We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status. Read more about the Equal Opportunity Law here . Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: [email protected] Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here . For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here . For Applicants of Nuveen residing in Europe and APAC, please click here . For Applicants of Greenwood residing in Brazil (English), click here . For Applicants of Greenwood residing in Brazil (Portuguese), click here . For Applicants of Westchester residing in Brazil (English), click here . For Applicants of Westchester residing in Brazil (Portuguese), click here .
